CWC needed a safe, secure online live chat system that allowed users to communicate privately with CWC staff for support. The registration process and functionality had to be well considered, due to the sensitivity and nature of the service. Strict security protocols and preparations were required for the project. Short timescales were in place, meaning that the development had to be carried out efficiently and within schedule.
Because of the design and user journey planning, the system (while complexed) was easy and simple to use for both audiences (staff and support). This enabled the service to hit the ground running and ensure a smooth start to the launch of the service.
“In 2016 TMH Media designed and built our new website matched to the need of our organisation and our service users. They have provided excellent support throughout time working together. Most recently they have built a new platform for our online mental health service which has been tailored to the needs of the service. TMH provide an excellent service at very reasonable rates.”Stephanie Mills
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